Go Lead Ltd and Helmsmanship WebsitesAt Go Lead Ltd, we are committed to protecting the privacy of our web visitors and customers.
The purpose of this privacy policy is to describe the types of information that we collect from you when you visit our sites or purchase from us, and explain how we use this information.
Any information that you choose to provide us with about yourself will be held on a secure computer in strict accordance with the Principles of the Data Protection Act (DPA) 1998 (UK) and the European Union Data Protection Framework Directives. Go Lead Ltd is registered under the DPA.
Your personal information We collect your personal information in several ways, for instance on Contact Us forms or when you make a purchase.
This information will include your name, email address and postal address plus other relevant facts about you.
The more information you can give us about yourself, the better we can provide you with the products and services that you need and want.
However, we only collect this information from you if you choose to provide it to us. We aim to ensure that the personal data stored will be accurate, relevant and not excessive. We will keep the data up to date and not retain the information longer than is necessary. We will keep data securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
We use this information:
- To help us to personalise our websites to your own preferences
- To help make your shopping experience more enjoyable
- To help us develop and source the products and services you seek
- To recommend and give you relevant information about our products and services
- To help us answer your questions about the site, our content, services or products
- To conduct market research
- To email you from time to time about promotions or products and services which we think may be of interest to you
- To manage competitions and notify winners
- To contact you in emergencies, for instance if there is an urgent product recall
If you do not wish to receive any information or other communications from us, you can 'opt-out' by ticking the box on the registration form. You can also tell us by email or post at any time if you don't want to receive any more communications from us.
If you have allowed us to use your personal information for the purposes above, we may have to disclose this information to any company or organisation to which we pass the responsibility to handle email or other direct marketing communications. Should this happen, we ensure that any third party companies who handle your information are registered with and comply with the Data Protection Act.
From time to time, companies and organisations approach us with products or services that we believe are likely to be of interest to you. If you do not want us to supply another company with your information, please tick the appropriate box on our registration forms.
Due to the global structure of the internet, there is a possibility that information provided by you may be transferred outside the UK. As specified by the DPA, Go Lead Ltd undertakes to stop the transfer of personal data to any country or territory outside the European Economic Area (EEA) unless the third country in question ensures an adequate level of protection for the rights and freedoms of data subjects.
Information you give us when shopping on Go Lead websitesWhen you shop at Go Lead, we collect information from you that we need to complete your purchase and arrange delivery. This information is held on a secure computer and is accessed only by authorised Go Lead personnel.
This information includes:
- Name
- Email address
- Billing address for your credit card
- Shipping or delivery address (if this is different from billing address)
- Debit or credit card information
- Details of products purchased
- Contact phone numbers
To know more about how we look after your debit or credit card details during a purchase, please read our data security policy below.
Other information collected from you during your visit to our websitesWhenever you browse the Go Lead websites, read pages, or download information, our computers automatically record certain information about your visit from the computer you use to access our site.
This information does not identify you personally. It just tells us how many visitors come to our site and the types of computers they use. With this information, we can improve our site for all our visitors and make it more useful to you.
The information includes the following:
- The date and time you access our site.
- How many and which pages you visit during a 'session' on our site and how long you were on the site.
- Your internet domain name (this might be your internet service provider such as BT Internet or your school, place of work etc) and the ‘IP’ address (this is a number assigned to your computer whenever you are surfing the web) which allows you to access our website.
- The internet browser you use (eg Microsoft Explorer or Firefox) and your computer’s operating system (eg Windows 98 or Vista).
- The site you were on before you linked to our site (eg Google if you found us from a search engine).
About cookies
A cookie is just a line of text and numbers that is created by our website and stored on your computer when you visit our site. The cookie does not collect or contain personal information about you and poses no security or virus risk to your computer. Cookies are used by many websites and online retailers.
When you return to our site, the cookie associates your computer with the information that you gave us when you first visited or registered and therefore helps us to remember you. This can save you time, particularly when you are shopping.
Of course, you can still make full use of the site if you specifically choose not to accept the cookie on your browser.
Email addressesWe personally read all emails sent to us and we undertake to respond with 48 hours of receipt.
Your email address is kept securely and is only used to answer your request.
Data securityYou can shop online at Go Lead as easily as you can in any shop. When you use your debit or credit cards at Go Lead websites, your personal details are as safe if you had used the phone to make a mail order purchase. However, we do take extra precautions when you shop online with us, using security technology that is specially designed for the internet.
There are two ways in which we protect your credit card details from theft or unauthorised use:
- We use industry standard encryption known as SSL or Secure Sockets Layer on our site to provide a secure connection between your browser and the payment pages. You will recognise SSL by a padlock symbol located in the bottom corner of your browser. When the padlock is ‘locked’, this confirms you are on the secure page of the site. SSL is practically impossible to decode
- We process your credit card and address information responsibly and securely, via a trusted third party, PayPal, and according to strict retailing best practice. When you check out from our store, you pass via the SSL to a secure area operated by PayPal where your card details are checked. If your card issuer verifies your details, your purchase will be authorised and your card debited accordingly. PayPal notifies us and we are then able to complete your transaction and arrange delivery. If your card issuer declines the payment request, we are unable to complete your transaction and you will be advised of this immediately.
Credit card fraud If your card is used fraudulently, most card issuers either cover all of the charges, or may limit your liability to £50.
You must notify your credit or debit card issuer immediately, if your card is lost or stolen, or you are aware of unauthorised use, in accordance with its reporting rules and procedures.
NEVER give your credit card information or password to unauthorised persons contacting you via email or an instant message or chat service. These requests are ALWAYS fraudulent.
More questions about data privacy and security?Please contact us if you have any questions or concerns about how we protect your personal information and ensure your privacy.
You have the right as an individual to find out what information we hold about you and make corrections if necessary. You also have the right to ask us to not use the information by choosing not to give your consent on the registration form.
Please contact us or mail your enquiry to:
Go Lead Ltd
91 Royal College St
London NW1 0SE
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